This website is operated by Oz Critter. Throughout the site, the terms "we", "us" and "our" refer to Oz Critter. Oz Critter offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

To shop with us, you must be at least the age of majority in your state or territory. If you’re under that age, you need permission from a parent or guardian. By using this site, you represent that you meet this requirement.

You agree not to use our products or services for any unlawful, unauthorised, or harmful purposes — including violating intellectual property rights, spreading malware, or breaching applicable laws.

Any breach of these rules can result in immediate termination of service.

We may refuse service to anyone, at any time, for any reason. This includes but is not limited to suspected misuse, policy violations, or behaviour that may harm Oz Critter or other customers.

You understand that information you provide (excluding payment details) may be transferred across networks in an unencrypted format for technical processing. Credit card data is always encrypted during transmission for your safety.

You agree not to copy, duplicate, sell, or exploit any part of our service or content, including website structure, branding, or product designs, without our written permission.

We strive to ensure all product details, prices, and availability displayed on our website are accurate. However, occasional errors, such as typographical mistakes or inaccuracies in colours, sizing, or availability, may occur.

You acknowledge that product representations (including images and descriptions) are for general reference and may vary slightly due to lighting, screen resolution, or manufacturing variances.

We reserve the right to correct errors, update information, or remove products from sale at any time without notice.

Prices for products may change at any time without prior notice.

We may alter, suspend, or discontinue parts of the website, services, or product offerings without notice. This includes features, content, or availability.We are not liable for any inconvenience or damages that may result from changes, disruptions, or service limitations.

Our iconic Aussie animal caps are sold exclusively online via our official website. These limited-edition designs may not always be restocked and are subject to availability.

Returns and exchanges must comply with our Returns Policy, which outlines eligibility, timeframes, and condition requirements.

We make every effort to represent product colours accurately through images and descriptions, but cannot guarantee an exact match to your screen or display.

We reserve the right to limit or cancel orders at our sole discretion, including suspected bulk purchases or reseller activity.

We may cancel or limit orders — particularly if multiple orders are placed under the same name, billing/shipping address, or credit card. These measures help prevent fraud and ensure fair access to limited stock.

If we need to cancel or adjust your order, we’ll attempt to notify you via the contact information you provided.

You are responsible for keeping your account details accurate and current, including your email, payment method, billing, and shipping information. Inaccurate or outdated information may delay or prevent order fulfilment.

We may provide access to third-party tools, services, or websites. These are offered on an “as is” and “as available” basis, without warranties or endorsements.

We are not responsible for how third-party tools or websites function, nor for any issues, loss, or damage that may result from using them. You use these resources at your own risk and should review their terms independently.

By submitting feedback, reviews, testimonials, or suggestions to us, you grant Oz Critter unrestricted rights to use, modify, publish, or distribute your submission in any format, at any time.

We are not obligated to maintain confidentiality or offer compensation for any submission. We may monitor, edit, or remove any content we consider inappropriate, offensive, or in violation of our Terms.

Your personal data is governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using our website, you consent to these practices.

Please review our Privacy Policy for more details.

Despite our efforts to provide accurate and up-to-date content, errors may occasionally occur — including in product descriptions, pricing, promotional offers, and availability.

We reserve the right to correct such errors, update details, or cancel orders if any part of our site is found to be inaccurate.

You agree not to use our site or products for any of the following purposes:

• Violating local, national, or international laws
• Infringing upon the rights of others
• Posting or transmitting harmful, defamatory, or misleading content
• Uploading viruses, spyware, or any other malicious code
• Attempting to interfere with site functionality or security
• We reserve the right to suspend or block your access to the site if you violate these rules.

We do not guarantee that the website will always be secure, uninterrupted, or error-free.

All products and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Oz Critter disclaims all warranties, express or implied.

We are not liable for any direct, indirect, incidental, or consequential damages that result from your use of the site or products, except as required under Australian consumer law.

You agree to indemnify, defend, and hold harmless Oz Critter and our staff, partners, and affiliates from any claim or demand — including legal fees — resulting from your breach of these Terms or any law, or your infringement of third-party rights.

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will continue in full force and effect.

These Terms of Service remain in effect until terminated by either you or us. You may stop using the site at any time to end your agreement with us.

We reserve the right to terminate your access to our site and services if we believe you have violated any part of these Terms.

These Terms constitute the complete agreement between you and Oz Critter regarding the use of our website and services.

Any earlier agreements, communications, or understandings — whether written or verbal — are superseded by this version.

These Terms of Service are governed by and interpreted under the laws of Queensland, Australia. Any disputes shall be resolved under Australian jurisdiction.

We may modify or update these Terms of Service from time to time. It is your responsibility to review this page for any changes.

Continued use of our site after updates means you accept the revised Terms.

Due to natural variations in fabric dyeing and production processes, slight differences in fit, colour tone, and fabric feel may occur across different hat batches or styles.

If you have questions about sizing or need help selecting the right fit, please contact our team before ordering — we’re happy to assist.

If you are purchasing from outside Australia (excluding New Zealand and the United States), your order may be subject to additional customs duties, taxes, or import fees imposed by your country.

These charges are not included in our prices and are the responsibility of the buyer. We recommend checking with your local customs office before placing an international order.