This Privacy Policy outlines how Oz Critter ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or purchase our products.

By using our website (ozcritter.com.au), you agree to the terms of this policy.

When you purchase from our store, we collect personal information including:

• Your name
• Email address
• Billing and shipping address
• Phone number
• Payment details (processed securely via Shopify)

We also automatically collect your IP address and browser type to improve your shopping experience.

• We use your information to:
• Process and deliver your orders
• Communicate with you about your purchase
• Respond to customer service requests
• Send marketing emails (only if you opt in)
• Improve our website and user experience

When you provide your personal information to complete a purchase or request a return, we take this as implied consent to use it for that specific purpose.

If we ask for your info for any other reason, like marketing, we’ll ask directly for your express consent or give you an easy way to decline.

To withdraw consent at any time, email us at info@ozcritter.com.au.

We may disclose your personal information:

• If required by law
• If you violate our Terms of Service

Our store is hosted by Shopify, which provides the e-commerce platform we use. Your data is stored through Shopify's data storage, databases, and their secure server.

For payment processing, your data may be shared with third-party gateways that have their own privacy policies. We recommend reading Shopify’s privacy policy here: https://www.shopify.com/legal/privacy

If you are located outside of Australia and make a purchase, your information may be subject to the laws of the country where your payment processor or hosting server is located.

We follow industry best practices and use secure socket layer (SSL) encryption to protect your personal information. While no method of transmission online is 100% secure, we implement additional PCI-DSS-compliant measures to safeguard your data.

We use cookies to:

• Store your preferences
• Track site traffic and usage patterns
• Improve website performance

You can disable cookies in your browser settings, though some features may not function as intended.

By using this site, you confirm that you are at least the age of majority in your state or territory, or that you are the age of majority and have given consent for any of your minor dependents to use this site.

We reserve the right to update this policy at any time. Changes take effect immediately upon being posted on our website.

We’ll notify you of material changes so you know what information we collect, how we use it, and under what circumstances we use or disclose it.

When entering competitions or using promo codes, you agree to receive marketing communications from Oz Critter. You may opt out at any time.

Entry is limited to Australian residents unless otherwise specified. Standard messaging/data rates may apply if entering via SMS.

Questions or Requests

To access, amend, or delete your personal information—or for any questions about this policy—please contact us at:

📧 info@ozcritter.com.au or call us on 0423 777 070

Depending on where you live, you may have rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances. We may also decline your request where permitted by law.

Your rights may include:

• Right to Access / Know: Request access to personal information we hold about you and understand how we use and share it.
• Right to Delete: Request that we delete the personal information we maintain about you.
• Right to Correct: Ask us to correct inaccurate personal information.
• Right of Portability: Request a copy of your personal information and, in certain circumstances, ask us to transfer it to a third party.
• Right to Opt Out of Sale, Sharing, or Targeted Advertising: Direct us not to "sell" or "share" your information or opt out of processing for targeted advertising. If your browser sends a Global Privacy Control signal, we may automatically respect this as an opt-out request for that browser and device.
• Restriction of Processing: Request that we limit how we process your data.
• Withdrawal of Consent: Where we rely on your consent, you can withdraw it at any time.
• Appeal: If we deny your request, you may appeal the decision by contacting us directly.
• Communication Preferences: Opt out of promotional emails at any time via the unsubscribe link. We may still send transactional messages like order updates.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request. If you appoint an authorised agent, we may require proof of their authority and confirmation of your identity.

We will not discriminate against you for exercising any of these rights.