Frequently Asked Questions
What is the shipment policy?
Thanks for your order, mate!
As soon as your order hops into our system, you’ll get a confirmation email letting you know the Oz Critter crew is on it. Once your gear is packed and ready to head out, we’ll shoot you another email with tracking details so you can follow your critters all the way to your doorstep.
Please note: shipping costs aren’t refundable if you decide to send your items back. For all the nitty-gritty on shipping, check out our Shipping Info page.
How much is shipment?
Free shipping across Aussie soil—no matter how big or small your order is!
At Oz Critter, we believe everyone deserves a bit of Aussie wildness delivered to their doorstep. That’s why shipping is always free within Australia.
For our Kiwi mates, we’ve got you covered.
We offer a $10 flat rate shipping on all orders to New Zealand—no matter how big or small your order is. It’s our way of sharing the Oz Critter vibe across the ditch.
Live further afield? No worries! We ship internationally to the United States, Canada, UK & Europe for a flat rate of $20—bringing the Down Under critter vibes to critter lovers worldwide.
Returns/Refunds?
Built tough, just like Aussie critters—but hey, mistakes can happen.
Every Oz Critter cap is crafted to meet high-quality standards and features our signature 3D rubber patch for a standout look. But if your cap arrives with a manufacturing fault, we’ve got your back with a 100% free 30-day return and refund policy.
Please note: this only applies to faulty items. We don't accept returns for change of mind, wrong size, or colour—so make sure to double-check the sizing, description, and product details before you check out.
Do we ship overseas?
We’re all about sharing Aussie critter vibes down under, but we don’t stop there!
While we mainly ship to legends across Australia and New Zealand, we’re happy to send our caps across the globe. International orders ship for a flat rate of $20—to the United States, Canada, UK & Europe.
Wholesale Inquiry
Keen to spread the Oz Critter vibe far and wide? So are we!
Whether you’re a retailer, a business, or just a passionate fan with big plans, we’re stoked to partner up. If you're looking to stock or distribute Oz Critter caps on a larger scale, we offer flexible wholesale pricing tailored to your needs. Let’s bring a little Aussie wildness to the world—together. Drop us your name, business name, and message here:
Can I wash my OZ Critter Cap?
A premium cap deserves premium care.
At Oz Critter, we believe a clean cap keeps your critter vibes looking fresh. Our trucker caps are made with a quality cotton-poly blend, a 3D rubber patch, and a structured brim—so it's important to treat them right.
Here’s how we recommend cleaning your Oz Critter cap:
- Spot clean only using a damp cloth with mild soap.
- Avoid soaking, machine washing, or tumble drying—this can warp the shape, damage the patch, or affect the fit.
- Air dry naturally, away from direct sunlight or heat.
- Store in a cool, dry place to keep the structure crisp and the colours bold.
- Keep it clean, keep it critter. That’s the Oz Critter way.
Where can I buy an OZ Critter Cap?
Snag your Oz Critter cap straight from the source!
You can grab your favourite critter cap right here on our official website, or through one of our trusted retail partners. Either way, you're getting the real deal—authentic Aussie designs, built for everyday adventures.
How can I authenticate my OZ Critter Cap?
There’s only one true Oz Critter cap—and it’s easy to spot.
Every premium Oz Critter cap is crafted with care and built to stand out from cheap imitations. From the high-quality 3D rubber patch on the front to the unique authentication tag stitched inside, you’ll know you’re wearing the real deal.
Because Aussies deserve nothing but the best—no exceptions.
Where are OZ Critter Caps Designed?
Proudly Aussie, through and through.
Every Oz Critter cap is fully designed and owned in Australia, with production rooted in the heart of Brisbane. Created by young entrepreneur Steven Hoyos, the brand combines a love for Australia’s unique fauna with a passion for high-quality fashion. It's all about bringing together style and Aussie spirit in every cap.
Are OZ Critter Caps Unisex?
At Oz Critter, inclusivity is at the heart of everything we do.
Our caps are designed to be worn by everyone—whether you're a man or a woman. We believe that no matter who you are, we’re all united by the same Aussie spirit and a love for quality gear that stands the test of time.
What Other Products Are We Bringing Out?
Oz Critter is just getting started, and we’ve got big plans!
We’re bringing the same Aussie spirit and quality to even more gear—think shirts, singlets, shorts, bags, beach essentials, sportswear, and more! But we need your help to make it happen.
Be sure to follow us on social media to stay in the loop on new drops, special promotions, and all the latest critter news.